Case study - IAO

Case study - IAO

Computer Assisted Engineering.

The Client:

Our client is the one of the largest automotive manufacturers in the world. The company is renowned for the revolutionary design of its cars, for its many technological advances (especially on electrical vehicles) and engines used in sports competitions.
This is why our client is established as leader in the low cost/small vehicles range, hence the need to find ways to reduce the cost of making a vehicle while increasing the production capacity and increasing the speed to market.

Our Mission:

We offer expertise on an extended list of our client’s applications and we provide solutions and innovative ideas.
Our client decided to outsource the support for his applications to ALTEN Romania in October 2016.
For this client we are providing Level 1 technical assistance 24/5. If our client has a problem and can’t finish a task, he gives us a call and our engineers can make a split screen and guide the client’s employees to resolve the technical issue.
Before 2016, the client only had 4 people working on support and maintenance, but they couldn’t handle the work flow.
Now, the support and maintenance is ensured by 6 engineers from ALTEN Romania, who work remote from our headquarters.
After 2 years of collaboration, our team provided valuable insights, because we gained perspective in time, by keeping record of the client’s issues.
Our client is satisfied with the results, and our collaborations continues.

Gaines:

We all know time is money so, by outsourcing the maintenance and support for some of the applications, our client gained time and saved money which helps him to achieve its mission to provide modern cars at accessible prices.

Contact

Find us here

 

 

 

Contact

OREGON Park, Pipera Street 46D-46E-48, B Building, 5th floor, district 2, postal code 020309
Tel: +40 (0)21 310 03 37 
Tel: 40 (0)21 409 58 00
Fax:+40 (0)21 310 03 38
office@altenromania.ro

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Phone: +40 (0)256 430 028

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Phone: +40 (0)369 435 671

IASI - ALTEN Delivery Center Iasi 54 Rue Mitropolit Varlaam NBC, 8th floor Romania
Tel. : +40 (0) 372 40 14 67 recrutare.iasi@alten.com

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Phone: +40 (0) 248 223 182

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Phone: +40 (0)251 417 741

CLUJ-NAPOCA – Cotita Street no. 9, Co-working Silicon Forest, Cluj-Napoca, Cluj County, postal code 400104

SC ALTEN SI TECHNO ROMANIA SRL
CUI 7012150
J40/1228/1995