Case study - Process outsourcing

Case Study - Process outsourcing

For this client, ALTEN Romania provided a multi-technological, multi-project, dedicated secure service center covering development, testing, BI and reporting area, organized in mixed teams’ cross-country, with a single point of contact.

The Client:

Our client is present on the Telecom market since 1996, and is unanimously recognized for its ability to innovate, meaning that its customers were able to enjoy the new uses brought by technological progress before anyone else. For example, our client invented the mobile call plan concept and went on to offer its customers the first “unlimited plans”, in 1996.
The client wanted to outsource some of its processes to Eastern Europe, in order to save time and money, that he would later invest in the quality of the services he provides.

Our Mission:

For this client, ALTEN Romania provided a multi-technological, multi-project, dedicated secure service center covering development, testing, BI and reporting area, organized in mixed teams’ cross-country, with a single point of contact.
ALTEN Romania provided 35 consultants to work on the service center and help our client to maintain a high level of quality services, at affordable rates. Our consultants worked remote on a time & material framework.
This was a successful collaboration, as we handled up to 14 different projects at the same time, for the same client. The collaboration with this client took place during 2013-2015.

Customer Benefits:

Due to the outsourcing of certain processes to ALTEN Romania, our client has benefited from a substantial cost reduction, which has helped him to invest more money and more time in the innovation of the services he offers.

Contact

Find us here

 

 

 

Contact

OREGON Park, Pipera Street 46D-46E-48, B Building, 5th floor, district 2, postal code 020309
Tel: +40 (0)21 310 03 37 
Tel: 40 (0)21 409 58 00
Fax:+40 (0)21 310 03 38
office@altenromania.ro

TIMISOARA – Palanca Street, no. 2, B Building, 2nd Floor, office 21 (Piata Unirii), Timisoara, Timis County, Postal Code 300048
Phone: +40 (0)256 430 028

SIBIU – Constantin Noica Street, no. 54, 2nd Floor
Phone: +40 (0)369 435 671

IASI - ALTEN Delivery Center Iasi 54 Rue Mitropolit Varlaam NBC, 8th floor Romania
Tel. : +40 (0) 372 40 14 67 recrutare.iasi@alten.com

PITESTI - Banu Maracine Street,  no 1, Pitesti, Arges County, postal code 110194
Phone: +40 (0) 248 223 182

CRAIOVA - Ion Maiorescu Street no. 4, PROIECT CRAIOVA Building, B Building, 6th Floor, Craiova, Dolj County, postal code 200760
Phone: +40 (0)251 417 741

CLUJ-NAPOCA – Cotita Street no. 9, Co-working Silicon Forest, Cluj-Napoca, Cluj County, postal code 400104

SC ALTEN SI TECHNO ROMANIA SRL
CUI 7012150
J40/1228/1995